Support and Service
Comprehensive Support
From pre-sales consultation to long-term after-sales care, Resplev is committed to supporting every step of the patient journey.
Pre-Sales Support
Our team helps you identify the right respiratory device for each patient profile. We offer detailed product consultation, specification comparison, and regulatory guidance for international markets.
Technical Training
Comprehensive training programs for clinical staff and distributors covering device operation, maintenance procedures, and troubleshooting protocols. Available online and on-site.
After-Sales Service
Dedicated after-sales support with a one-on-one service model. Response within 24 hours. Spare parts availability guaranteed for a minimum of 5 years from product launch.
Software & Firmware Updates
Cloud-connected devices receive regular OTA firmware updates, algorithm improvements, and compliance reporting feature additions at no additional cost.
Regulatory & Documentation
Full documentation support for NMPA, CE, and FDA submissions. Country-specific labeling, IFU translations, and technical file maintenance available for OEM partners.
Warranty Coverage
5-year warranty on household nebulizer models. 2-year warranty on PAP and oxygen concentrator devices. Extended service contracts available for clinical institutions.